Creating Great Customer Service Skills
Recognition, Rewards and Results
Ed Davis Advisory Services is a coaching, training and advisory firm with over 30 years of hospitality experience in Hotels & Resorts which span Asia & Australasia working as General Managers, Vice President of Sales & Marketing in large renown chains.
OUR SERVICES OFFER
Building customer Loyalty
Improvement to the business gross profits
Ed Davis Advisory Services Company’s mission is… Recognition, Rewards, Results.
In the competitive world, good customer service is not good enough. Great Customer Service is!
Companies are continuously looking for ways to differentiate themselves. With our extensive work experiences, we provide best practices in your industry and train people on positive service techniques on how to create unique and memorable customer experiences… the WOW factors.
We make our delivery fun from all levels, this is how we engage staff to ensure that after we leave the culture continues to grow.
It is all about creating advocates for your business.
Organisational Development and Training
Ed Davis has worked with a variety of clients in hospitality to develop their service culture from the creation of the marketing and sales plans, internal structural approaches throughout the entire organisation. We assist clients in developing rewarding service initiatives to support strategic goals. We provide ongoing consulting and training to ensure your team deliver consistent excellent service.
Customer Service Skills Training
Ed Davis Advisory Services has extensive experience in the hotel, hospitality and wine industries; we have developed communication techniques which are simple, realistic and easily implemented. Our clients see immediate positive results of their employees on how they interact with the customers. Our training workshops are energetic and interactive with role playing and real customer scenarios.
What is Recognition?
It is a fact that employee productivity and customer loyalty were higher where employees felt strongly about an emotional connection to their workplace. Workers who rate themselves as recognized for their performance and attitude are also more productive, more loyal to their companies, and are less stressed and more secure about their work. If every worker moved from a silo to team it would contribute up to 15% increase in the output of each worker.
Hear what some of my clients and colleagues have to say about me after working together on various projects throughout my career.
I worked with Ed during my time as General Manager of New Zealand’s largest hotel, Ed came in at an extremely challenging time with the GFC in full swing. In the first year Ed played a major part in the Sales & Marketing restructure which was a key contributor in the hotel improving its NOP by $2M in 12 months.
Eddie Ross-Royal Pines Resort
Food & Beverage Director at RACV
Ed was head hunted to lead our business expansion activities for Spotless Services’ Convention , Art and Function business that included The Sydney Convention Centre, Victorian Art Centre and the AOTEA Centre Auckland, New Zealand , Other venues in the portfolio included Werribee, Perth and Taronga Zoos, Kings Park Centre, Leonda and Ballarat Village Convention and Accommodation Centre. He produced outstanding results in cultivating new business relationships that lead to the building of a lager venue portfolio and sales for the business and the Spotless Group. He also contributed significantly to the Entertainment business that influenced Spotless having a major management share of the professional sporting venues throughout Australia and New Zealand.
Ex GM Tourism & Leisure, Spotless Services.
Ed Davis is one of the most experienced and awarded tourism, hospitality and wine industry executives in Australia and Asia, who is now unleashing his knowledge, experience and wisdom for business Owners and Managers to tap and use as a powerful resource to grow the value of their business and their brand. I have known him and worked with him for over 35 years and can say that his high performance as an Advisor is globally recognized for his standards of excellence, productivity and results.
George D Norris
Norris Management Pty Ltd